Homewatch by Fire Fighters

561-462-4300
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Privacy Policy

Homewatch by Fire Fighters
Effective Date: February 10, 2026

Homewatch by Fire Fighters (“we,” “us,” “our,” or the “Company”) operates the website https://homewatchbyfirefighters.com (the “Website”). We are a firefighter-owned business providing home watch, keyholder, concierge/home management, handyman, hurricane preparation, pressure washing, window washing, interior cleaning, pool/spa maintenance, and landscaping services primarily in South Florida counties and communities (including but not limited to Boca Raton, Delray Beach, Jupiter, Palm Beach Gardens, Wellington, West Palm Beach, and surrounding areas).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit a quote request or contact form, engage our services, receive inspection reports or alerts, or otherwise interact with us.

  1. Information We Collect

We collect the following types of information:

  • Personal Information You Provide: When you request a quote, contact us, or become a client, we may collect your name, email address, phone number (including mobile), mailing/property address, details about your property or service needs (e.g., home size, access instructions, preferred checklists), and any other information you voluntarily provide.
  • Service-Related Information: During service delivery, we collect observations, photos, videos, timestamps (arrival/departure), property condition notes, and issue details for reports and emergency alerts.
  • Automatically Collected Information: IP address, browser/device type, operating system, pages visited, time spent, referral sources, and usage patterns via cookies, pixels, or similar technologies.
  • From Third Parties: Data processed through Market Central Hub (www.marketcentralhub.com) for forms, communications, and marketing automation.
  1. How We Collect Information
  • Directly via Website quote/request forms, emails, phone calls, texts, or in-person discussions.
  • During service visits (e.g., photos/videos for emailed reports).
  • Automatically through Website analytics and tracking.
  • Via Market Central Hub, when you interact with forms or opt into communications.
  1. How We Use Your Information

We use your information to:

  • Provide, customize, and improve our home watch, management, maintenance, cleaning, and related services (including sending detailed photo/video reports and immediate alerts for issues like leaks, pests, or emergencies).
  • Communicate about quotes, appointments, service updates, vendor coordination, and property status.
  • Send service-related or marketing communications (email/SMS) if consented, where required.
  • Process payments, manage billing, and handle vendor/HOA interactions.
  • Assist with insurance compliance by providing documentation/reports (as authorized by you).
  • Comply with legal obligations, prevent fraud, resolve disputes, and enforce agreements.
  • Analyze Website usage for improvements.
  1. Marketing Communications and Consent

We may send emails and text messages using Market Central Hub’s platform.

  • Email: We comply with the CAN-SPAM Act. Marketing emails include an unsubscribe link; click to opt out.
  • Text/SMS: We comply with the Telephone Consumer Protection Act (TCPA) and related 2026 requirements.
    • Service-related messages (e.g., appointment confirmations, emergency alerts, report notifications) may be sent without separate marketing consent.
    • Marketing or promotional texts require your prior express written consent (e.g., checking a clear box on forms stating: “I consent to receive marketing SMS/text messages from Homewatch by Fire Fighters at the number provided. Consent is not required to purchase services. Msg & data rates may apply.”).
    • You may revoke consent anytime by any reasonable method (reply STOP, UNSUBSCRIBE, or contact us). We honor revocations promptly (within 10 business days) and may send one confirmation message.
    • Reply HELP for assistance or contact us. Frequency varies; standard message/data rates apply.
  • Consent is not a condition of purchasing services. We do not share SMS opt-in data with third parties for their marketing.
  1. Sharing Your Information

We may share information with:

  • Service providers (e.g., Market Central Hub for forms/SMS/email; payment processors; cloud storage for reports; vendors/contractors for service delivery).
  • Your insurance provider or others, if you authorize us to share reports/documentation for compliance.
  • Legal authorities, if required by law, subpoena, court order, or to protect rights/safety/property. We do not sell personal information. Market Central Hub processes data in accordance with its Privacy Policy and Terms of Service.
  1. Cookies and Tracking Technologies

We use cookies/similar technologies for functionality, analytics, and limited advertising. Manage via browser settings. We do not respond to Do Not Track signals currently.

  1. Data Retention

We retain personal information as long as needed to provide services, send reports/alerts, fulfill legal obligations (e.g., tax/insurance records), or resolve disputes—typically 7 years after last service or interaction, or longer if required by law.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards. In the event of a confirmed data breach affecting your information, we will notify you and the authorities as required by law. No system is 100% secure.

  1. Your Rights

You may have rights (depending on location, e.g., CCPA/CPRA for California residents or similar state laws) to access, correct, delete, or opt out of certain uses/sharing of your data. Submit requests to [insert privacy email, e.g., privacy@homewatchbyfirefighters.com]. We verify identity and respond timely. No discrimination for exercising rights.

  1. Children’s Privacy

Our website and services are not for children under 13. We do not knowingly collect their data.

  1. Third-Party Links

The Website may link to third-party sites (e.g., social media and review sites). We are not responsible for their privacy practices.

  1. Changes to This Policy

We may update this Policy; changes posted here with new effective date. Continued use constitutes acceptance.

  1. Contact Us

Homewatch by Fire Fighters

Phone: 561-462-4300

For privacy questions, email: todd@homewatchbyfirefighters.com

By using our Website or services, you accept this Privacy Policy. Thank you for trusting us with your home and information.

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